FAQ

We specialize in high-quality Adidas performance wear for active families, including:

• Kids’ sportswear (cleats, activewear, jackets, pants, shirts, shoes, and more)
• Men’s sportswear (accessories, activewear, and clothing)
• Performance gear designed for sports and active lifestyles

Yes! All our products are 100% authentic Adidas gear sourced directly from authorized suppliers. We’re committed to providing your family with genuine performance wear that stands up to your active lifestyle.

Currently, we specialize in kids’ and men’s sportswear to focus on providing the best selection for active families. We may expand our offerings in the future based on customer demand.

You can create an account during checkout by selecting “Create an Account” after entering your shipping information. Having an account allows you to track orders, save your preferences, and check out faster in the future.

Click on “Forgot Password” on the login page, and we’ll email you instructions to reset your password. If you don’t receive the email within 15 minutes, please check your spam folder or contact us at admin@sports-adidas.com.

We process orders quickly to ensure fast delivery, so modifications or cancellations may not always be possible. Please email us at admin@sports-adidas.com immediately with your order number, and we’ll do our best to accommodate your request.

We offer two convenient shipping methods:

• Standard Shipping ($12.95 flat rate): 10-15 days after dispatch via DHL or FedEx
• Free Shipping (orders over $50): 15-25 days after dispatch via EMS

All orders typically process within 1-2 business days before shipping.

Yes! We’re proud to serve customers worldwide from our Milwaukee warehouse. However, we’re unable to deliver to some remote areas in Asia and other locations. Our system will automatically check your address during checkout to confirm deliverability.

Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website.

While we carefully select reliable carriers, occasional delays can happen, especially during peak seasons. If your package hasn’t arrived within the estimated delivery window, please contact us at admin@sports-adidas.com with your order number, and we’ll investigate with the carrier.

We offer easy returns within 15 days of delivery:

• 15-day return window from delivery date
• Easy online return process
• Pre-paid return label included with all U.S. orders
• Full refund upon receipt of returned items

For return instructions, please contact our customer care team at admin@sports-adidas.com.

For health and safety reasons, we cannot accept returns on kids’ underwear and socks unless they are unopened in their original packaging with tags attached.

Once we receive your returned items, we typically process refunds within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

We accept all major payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed with 256-bit encryption for your peace of mind.

Absolutely! We use industry-standard 256-bit encryption to protect all transactions. We never store your full payment details on our servers.

Payment declines can happen for various reasons, including insufficient funds, incorrect card details, or your bank’s security measures. Please double-check your information and try again. If problems persist, contact your payment provider or try an alternative payment method.

Our customer care team is happy to help! You can reach us at:

Email: admin@sports-adidas.com

Mailing Address:
Fit Style Shop
3449 Ocello Street
MILWAUKEE, US 53201

We typically respond to emails within 24 hours during business days.