At Fit Style Shop, we’re committed to providing your family with top-quality Adidas sportswear and ensuring a smooth shopping experience from order to delivery. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to customers worldwide (excluding some Asian and remote areas):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (on orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: International customers may be subject to customs fees or import taxes which are the customer’s responsibility. Delivery times may vary depending on destination and customs processing.

Returns & Exchanges Policy

We want your family to be completely satisfied with your Adidas sportswear purchases. If you’re not happy with your order, we offer a straightforward returns and exchanges process.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, and in original condition with tags attached
  • Proof of Purchase: Original receipt or order number required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Kids’ Underwear
  • Kids’ Socks

All other kids’ and men’s sportswear items are eligible for return or exchange.

How to Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Initiate Your Request: Email us at admin@sports-adidas.com with your return/exchange request using the template below
  2. Wait for Approval: Our team will respond within 2 business days with return authorization and instructions
  3. Package Your Items: Securely pack the items in their original packaging if possible
  4. Ship Your Return: Send the package to our warehouse at:
    Fit Style Shop Returns
    3449 Ocello Street
    MILWAUKEE, US 53201
  5. Track Your Package: We recommend using a trackable shipping service

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fit Style Shop Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Items to return/exchange:

1. [Product Name] – [Size/Color] – [Quantity]
2. [Product Name] – [Size/Color] – [Quantity]

Reason for return/exchange: [Please specify]

For exchanges, I would like: [New Product Name] – [New Size/Color] – [Quantity]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Process

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timeline:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

  • We’ll ship your replacement item once we receive your return
  • You’ll be responsible for return shipping costs
  • If the exchange item costs more, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference

Return Shipping

You are responsible for return shipping costs unless the item arrived damaged or defective. We recommend:

  • Using a trackable shipping method
  • Keeping your return tracking number
  • Insuring valuable items

Damaged or Defective Items

If your Adidas sportswear arrives damaged or defective:

  1. Contact us immediately at admin@sports-adidas.com
  2. Include photos of the damage/defect
  3. We’ll arrange for a free return and replacement

Important Note: This policy applies to purchases made directly through sports-adidas.com. For items purchased through third-party retailers, please contact them directly for their return policy.

If you have any questions about our Shipping & Returns policy, don’t hesitate to contact our friendly customer service team at admin@sports-adidas.com.

Thank you for choosing Fit Style Shop for your family’s athletic needs!